Screw You Hard Rock Hotel

Posted by icemonkey9 on Feb 18, 2010 in vegas | 1 comment

i planned our drive to Vegas around a tournament played at the Hard Rock Hotel, a $50 tournament with 25 minute blinds and a 5,000 starting stack. When I went to the lobby of the new "Poker Lounge" I said I wanted to sign up.

Response I should have gotten:
"I am so sorry sir but we stopped having that tournament due to lack of interest. We know our brand new website released last week hasn't reflected that new policy. I can seat you immediately at our 1/2 cash game and if there's anything I can do just say the word."

Response I got:
"Oh. Yeah we don't do that one anymore. (looks back down to her magazine). Oh, you say our website says we have a tournament now? Huh. (shrugs shoulders and goes back to magazine again)"

Let that be a lesson in customer service - it sure as hell doesn't exist in the new and unimproved poker room here at Hard Rock.